General Manager, Retail Mall

Posted 16 November 2021
Job type Permanent

Job description

  • Dynamic Conglomerate
  • Mall Transformation
  • Location: Cambodia


The Company

The company is dynamic and well-respected Conglomerate with a broad portfolio of business interests. This includes a retail 350,000 sqft Retail Mall located in a prime Phnom Penh location. Results and customer feedback have been lacklustre and, as such, there is a need to appoint a seasoned GM to drive turnaround transformation and deliver optimum financial performance.


The Position 

Reporting to a Director, the appointed individual will drive every aspect of Retail Mall Operations and Leasing & Marketing whilst seeking to re-position the Mall to create a vibrant, exciting environment to attract a more youthful target market. Aside from raising brand awareness, heavy-duty vendor and tenant management will be required to attract exciting brands, manage Mall standards, collaborate with the leasing/marketing team to deliver ‘wow’ marketing campaigns and year-round events to magnify footfall and revenue targets. There will be a requirement to devise and implement a new business plan and leasing / marketing plan including the reconfiguration of the tenant mix, management of a sizeable operations (200+ staff) whilst defining a blueprint for successful operations management complete with SOPs for maintenance, housekeeping, security, concierge, parking, vendor tendering whilst raising standards to international levels. The GM will also act as the public face of the Mall, managing PR, CRS and other outreach programmes to facilitate positive customer sentiment.


The Person

Interested candidates will be degree-holders (Real Estate/Business/Marketing) who ideally possess 8+ years’ retail mall General Management experience preferably having been exposed to multi-format retail mall environments (prime location mega malls, neighbourhood shopping centres) within both developed and emerging markets. A proven ability to adapt to new markets with a record of delivering transformational change (footfall, revenue and margin) will be essential. Similarly, bi-lingual Mandarin and English proficiency is also essential for effective communication with the Board.


The company will offer an attractive expatriate remuneration package.