Mall Operations Director

Posted 15 March 2021
Job type Permanent
DisciplineReal Estate

Job description

  • Portfolio Cluster Management

  • Dynamic, High Growth Firm

  • Multi-format Malls, Pre-Opening


The Company

The company is dynamic, well-respected and offers a strong brand presence in Cambodia whilst building a broad portfolio of business interests. Supported by a massive investment commitment, its Retail division will grow at an exponential rate over the next 5 years. Consisting of vertically-integrated shopping centre, supermarket, F&B and leisure and mixed-use components, the firm aims to become the market-leader across the nation. To enable this, the firm is now seeking to appoint a seasoned Director for Mall Operations to steer multiple malls from pre-development, pre-opening to full operational management. This is a fantastic ‘blank canvas’ long-term growth opportunity within a fast-expanding, emerging market.


The Position 

Reporting to an international CEO, the successful candidate will primarily drive every aspect of Retail Mall Operations for a cluster of mega mall (to 160k sqm) and multiple neighbourhood mall concepts (to 45k sqm) and which will include local and international fashion retailers, supermarket, Food Court, F&B and leisure and entertainment tenants. Making recommendations from the development phase, the appointed individual will prepare OPEX budgets as well as developing a blueprint for successful operations management; this will include the development of SOPs for maintenance, cleaning, security and safety, concierge, parking, outsource vendor tendering, appointment and management whilst seeking to establish the highest standards of operational and service excellence. Necessarily, the scope will include hiring, training and leading a local team whilst closely collaborating with leasing, marketing and promotions and project management personnel. Over time, there will be an accompanying need to develop appropriate asset enhancement projects to improve mall performance and sustain the value proposition to the Owner, tenants and customers.


The Person

Interested candidates will be degree-holders (Real Estate/Business/Marketing) who ideally possess 10+ years’ relevant retail mall operations management experience preferably having been exposed to multi-format retail mall environments (prime location mega malls, neighbourhood shopping centres) within both developed and emerging markets. Prior experience gained within Asia is essential complete with a proven ability to adapt to new markets and to work within cross-cultural teams.


The company will offer an attractive expatriate remuneration package.