• ​Location: GCC

• Logistics & Supply Chain | Freight Forwarding | Regional Leadership Role

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The Company

The organisation is a leading global logistics and supply chain solutions provider with a strong and rapidly expanding footprint across the GCC. Operating an integrated platform spanning freight forwarding, multimodal transportation, contract logistics, and digital logistics solutions, the company is known for its commitment to operational excellence, innovation, and customer-centricity. Backed by a strong regional network and a clear growth agenda, the business is strengthening its leadership bench to elevate service delivery standards and enhance customer experience across multiple markets. As part of this strategic evolution, the company is seeking a seasoned regional leader to shape, elevate, and transform the customer service function across its freight forwarding business.

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The Position

The Regional Head of Customer Service & Service Delivery will spearhead the freight forwarding customer service agenda across the GCC, ensuring world-class service standards, robust operational execution, and sustainable commercial impact. This highly visible and strategic role carries full responsibility for shaping the regional service delivery strategy, driving operational excellence, and championing customer experience transformation across all markets.

The ideal candidate will possess deep commercial acumen, strong operational discipline, and the leadership maturity to influence senior stakeholders, shape growth plans, and build high-performance teams. The role requires an executive capable of balancing long-term strategic design with hands-on oversight of complex logistics operations in a dynamic, competitive regional environment.

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The Person

The ideal candidate will be an accomplished, regionally experienced logistics executive with a proven track record in freight forwarding operations and customer service leadership. The person should bring:

• 15+ years of progressive senior leadership experience across logistics, shipping, ports, or freight forwarding, with deep GCC exposure.

• A strong operational command, including SOP governance, service delivery frameworks, and execution discipline across multiple markets.

• Customer-centric mindset, with the ability to elevate service standards, solve complex operational challenges, and build long-term relationships.

• High commercial acumen, understanding pricing, margins, cost structures, and growth levers.

• Demonstrated experience in transformation, continuous improvement, and digital enablement.

• Leadership maturity, capable of inspiring large multicultural teams and influencing senior internal and external stakeholders.

• Excellent communication and stakeholder management skills, with the confidence to operate at regional executive level.

• Strong risk, compliance, and regulatory understanding specific to GCC freight forwarding and cross-border logistics.

The person should be visionary yet hands-on, strategic yet detail-oriented, and capable of driving both people and operational excellence across a complex, multi-country organisation.

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